Quality and Satisfaction Guarantee

At Lily and Grace Bouquets, we are dedicated to delivering fresh, stunning floral arrangements that exceed expectations. Our commitment to quality ensures that every bouquet meets our high standards of excellence. If for any reason your order does not meet these standards, we're here to make it right.

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We handle quality issues on a case-by-case basis and will request a photo of the arrangement to assist in resolving the matter promptly. Our aim is to ensure your complete satisfaction with every delivery.

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Please note:

• Once your order is processed and labeled, changes cannot be made.

• Substitutions in flower variety or color may occur to maintain freshness and quality.

• Redelivery options are available for damaged or delayed orders.

• Account credits may be issued in certain circumstances for future purchases.

• Refunds may be considered for issues such as transit damage or delivery delays caused by carriers.

 

We're committed to providing exceptional service and beautiful flowers every time you choose Lily and Grace Bouquets.